Refund and Cancellation Policy
Overview
At WebNex-IT, we value our customers and strive to provide the best software and online course solutions. Please review our refund and cancellation policies below to understand your rights and obligations.
Refund Policy for Software Purchases
Eligibility for Refund:
- Refunds are only available for software products that are defective or not as described.
- Refund requests must be submitted within 14 days of purchase.
Non-refundable Situations:
- Products purchased during sales or promotional periods.
- Software that has been used, downloaded, or activated.
How to Request a Refund:
- Contact our customer support team at support@webnexit.com with your order number and the reason for the refund request.
- Our team will review your request and respond within 5 business days.
Refund Policy for Online Courses
Eligibility for Refund:
- Refunds are available if you are not satisfied with the course content and request a refund within 7 days of purchase.
- Refunds will not be granted if more than 20% of the course content has been accessed.
Non-refundable Situations:
- Courses purchased during sales or promotional periods.
- Requests made after 7 days from the purchase date.
How to Request a Refund:
- Contact our customer support team at support@webnexit.com with your order number and the reason for the refund request.
- Our team will review your request and respond within 5 business days.
Cancellation Policy
Software Purchases:
- Cancellations are not permitted once the software has been purchased, downloaded, or activated.
Online Courses:
- Courses can be canceled within 24 hours of purchase. After 24 hours, cancellations will not be accepted.
General Terms
WebNex-IT reserves the right to modify or update this policy at any time without prior notice. Any changes will be posted on this page.
For any questions or concerns regarding our refund and cancellation policies, please contact us at support@webnexit.com.
